鉴于烟草类商品的特殊性，退货与退款仅在以下特定条件下接受：
一、罐装斗烟（Tinned Tobacco）
我们仅在以下情况下接受罐装斗烟的退货或退款申请：
- 您收到的商品与订单不符；
- 商品在收到时存在明显质量问题（例如：发霉等情况）；
- 罐装烟草未被开启、未被使用。
如出现上述情况，请在收到商品后尽快通过电子邮件与我们联系（royalinttradegroup@gmail.com），并提供订单信息及相关说明。经核实后，我们将协助安排退货或相应处理。
除上述情况外，已开启的罐装烟草恕不接受退货或退款。
二、散装烟草（Bulk Tobacco）
除非存在明显的质量问题，散装烟草不接受退货或退款。
运输损坏
如您在收货时发现包裹在运输过程中已明显受损，请在可能的情况下拒收包裹，并在承运方的送货单上注明“已损坏”，同时尽快与我们联系。
在确认情况后，我们将根据实际情况安排更换商品，并尽合理努力尽快将替换商品送达。
国际订单退回（拒收 / 未签收）
如国际订单因以下原因被退回：
- 拒绝支付当地关税、税费或相关费用；
- 包裹被标记为“拒绝接收”或“未签收”；
在包裹退回并由我们收到后，相关退款金额将扣除实际产生的退运费用及相关成本。原始国际运费不予退还。
如包裹被当地海关没收、销毁或丢弃，将不予退款。
此外，如被标记为“拒收”或“未签收”的包裹在退回过程中发生损坏，相关受损商品及其对应货款亦不予退还。
对于因“拒收”或“未签收”而退回的订单，我们保留收取订单商品价值 10% 处理手续费的权利。
Refund & Return Policy
Due to the nature of tobacco products, returns and refunds are accepted only under limited circumstances, as outlined below.
Tinned Tobacco
Returns or refunds for tinned tobacco may be considered only if:
- The item received does not match the original order;
- The product arrives with a clear quality defect (e.g., mold);
- The tobacco tin remains unopened and unused.
Customers must contact us promptly upon receipt by email (royalinttradegroup@gmail.com) with order details and relevant information. Approved cases will be handled on a case-by-case basis.
Opened or used tobacco products are not eligible for return or refund.
Bulk Tobacco
Except in cases of verified quality defects, bulk tobacco products are not eligible for return or refund.
Shipping Damage
If a shipment arrives visibly damaged, customers are encouraged, where possible, to refuse delivery and note the damage with the carrier. Customers should contact us promptly so we may review the situation and arrange a replacement where appropriate.
International Returns (Refused or Unclaimed Shipments)
For international orders returned due to refusal to pay duties, taxes, or other local fees, or marked as “refused” or “unclaimed”:
Refunds, if any, will be issued net of return shipping costs and associated expenses. Original international shipping fees are non-refundable.
If a package is confiscated, destroyed, or otherwise disposed of by customs authorities, no refund will be issued.
For returned international orders marked as “refused” or “unclaimed,” we reserve the right to deduct a 10% handling fee based on the merchandise value.